LumiDraw - Support

LumiDraw Plus unlocks unlimited saved drawings, watermark-free photo and video exports, canvas captures and optional iCloud sync. The free version lets you create up to three saved drawings. If you have more, you can open and edit your three most recently edited drawings; older drawings stay saved and require Plus to open.

Choose Monthly Plus, an automatically renewing monthly subscription, or Lifetime Plus, a one-time purchase for the lifetime of LumiDraw. Both unlock the same features. Monthly access lasts while your subscription is active. Apple handles purchases through the App Store, and the app shows your local price before you buy. Plus does not include additional iCloud storage.

1. Check that your device uses the Apple Account that made the purchase for App Store purchases.
2. Open LumiDraw’s Settings, select the Plus card, then select Restore.
3. Follow any prompts from Apple, then check your Plus status.

If Plus is still unavailable, email support with your LumiDraw version, iOS version, device model, the steps you followed and any error message shown. You may include a screenshot with account and payment information removed. Please do not send receipts, order numbers, transaction identifiers, Apple Account details or payment card information. For payment disputes or refund requests, report the problem to Apple.

Open LumiDraw’s Settings, select the Plus card, then select Manage subscription. If that button is unavailable, use Settings > Apple Account > Subscriptions on your device. Choose LumiDraw and follow Apple’s cancellation options. Cancelling renewal keeps Plus available until your paid period ends.

If Plus expires, all your saved drawings are kept. You can open and edit your three most recently edited drawings; older drawings require Plus to open. Free drawing and export limits apply, and iCloud sync pauses. Cancelling a subscription does not automatically delete drawings, iCloud copies or exports. Restoring Plus unlocks all your drawings.

To switch from monthly to lifetime in LumiDraw, cancel monthly renewal and wait until your current access ends, then choose Lifetime Plus. If you already have lifetime access and a separate monthly subscription, cancel the monthly subscription to avoid further recurring charges.

iCloud sync is an optional LumiDraw Plus feature. Use the same iCloud account on your devices, make sure iCloud Drive is available, then turn on iCloud sync in LumiDraw’s Settings. You can use Sync now to request an update.

If sync is paused, check your internet connection, available iCloud storage and Plus access. The drawing library stays linked to the iCloud account first used for sync. Switching accounts pauses syncing to protect your drawings.

Deleting a synced drawing also removes it from the active library on your other devices once the deletion syncs. Turning sync off keeps your local drawings and pauses further updates.

Use LumiDraw’s export controls to prepare a photo or video, then save it to Photos or share it with another app. Saving to Photos asks for permission to add the export to your library.

If saving fails, check the Photos permission for LumiDraw in your device’s Settings and make sure there is enough free storage. If the issue continues, tell us which export option you used and any message shown in the app.

Your drawing library is stored on your device. If you enable iCloud sync with Plus, drawing data also syncs through your private iCloud database.

Before uninstalling LumiDraw or changing devices, export anything you want to keep and check that any intended iCloud sync has completed. Exports in Photos or other apps are separate from LumiDraw’s editable drawing library.

Apple manages App Store refunds. Visit Apple’s Report a Problem page and follow its refund process. Refund eligibility is determined by Apple.