Fijelly is provided by CGC Studios Pty Ltd (“we”, “us” or “our”). This policy covers the app and support enquiries. Our website privacy policy covers visits to this website.
At a glance
- Your current toy settings stay on your device.
- Saved toys and play statistics can sync through your iCloud account.
- Purchase information is used to provide and restore Fijelly Plus.
- Fijelly has no separate account sign-in or advertising tracking.
- We receive what you choose to send when you contact support.
Your toys and play statistics
Fijelly saves your toy settings and custom presets on your device. Saved presets include their names, chosen toys and customisation settings. The app also records button presses, switch toggles, play durations and daily activity to show your progress and unlock achievements. We do not receive these presets or statistics through a separate analytics service.
When iCloud is available, saved presets and play statistics sync between your devices using the same iCloud account. Apple stores this information under its privacy policy. Your current toy settings and viewing angles stay on each device. Sync pauses if you sign out or change iCloud accounts; local data stays on the device.
Purchases
Apple handles payments. We use RevenueCat to verify and restore Plus purchases and analyse purchase activity. It receives purchase history, including transaction references, dates, status and prices, an anonymous app identifier, and basic device and app information. This supports paid access, refunds, fraud prevention and purchase reporting.
We do not send this provider your name, email address, payment card details, saved toys or play statistics. We do not use purchase information to track you for advertising.
Support and diagnostics
When you email us, we receive your email address, message and any attachments. We use them to answer your enquiry and investigate problems. Please leave passwords and payment details out of messages and screenshots.
Apple may provide crash reports and usage information according to your device’s diagnostic-sharing settings and Apple’s privacy practices.
Who handles your information
The purchase and iCloud services described above, and our email and website providers, handle information needed to deliver their services. We require providers receiving your information to give it protection at least equivalent to this policy and Apple’s privacy requirements. They may process information outside Australia, including in the United States. We may also disclose information at your request or where required by law. We do not sell your information.
Keeping and deleting information
Your settings and play data stay on your device until changed or removed with the app. Deleting a saved preset removes it from your saved list across connected devices, but a stored copy may remain to keep those devices in sync. There is currently no in-app option to erase all play statistics or all synced Fijelly data.
Deleting the app does not necessarily remove iCloud copies, backups or purchase records. Saved presets and statistics may return when you reinstall and reconnect to iCloud. See privacy choices for the available controls.
We keep purchase records as needed to provide lifetime access, restore purchases, handle refunds, prevent fraud and meet legal or accounting requirements. We keep support messages as needed to resolve enquiries and maintain necessary business records.
Your choices and requests
You can use the free toys without buying Plus, manage saved presets in the app, review Apple’s iCloud and diagnostic-sharing settings, and choose what to send to support. You can ask us to access, correct or delete information we hold, or contact us about withdrawing consent. We may need to verify your request. Some records must be retained for the purposes above or by law.
Children and families
Fijelly has no public profiles, messaging or shared-content feed. Purchases and iCloud use Apple’s account services and parental controls. Parents or guardians can contact us about a child’s information.
Contact us
For privacy questions, requests or complaints, email support@cgc.studio. We will review your concern and reply. You may also contact your local privacy regulator, including the Office of the Australian Information Commissioner.
We will publish policy changes here and update the date above.