Support
Email support@cgc.studio with what happened, your Fijelly version, device model and iOS or iPadOS version. Include any error message and the steps that led to it.
Email supportScreenshots are optional. Please remove account and payment information, and do not send passwords, receipts or transaction identifiers.
Common questions
What is Fijelly Plus?
All three toys are free to play. Free toy colours are Coral, Lagoon, Grape and Bubblegum; free backgrounds are Aurora, Sherbet, Light Grey and Graphite. Plus unlocks all built-in toy and background colours, custom colour pickers, Pearl and Frosted finishes, all included sounds, alternate app icons and unlimited saved custom presets. Presets marked Plus use features included in the upgrade. Free users can keep one saved custom preset using free features and earned sounds.
Plus is a one-time lifetime purchase with no subscription. Apple handles payment, and the app shows your local price before purchase.
How do I restore Plus?
- Use the Apple Account that made the purchase for App Store purchases.
- Open Settings using the gear icon in Fijelly.
- Choose Fijelly Plus, then Restore Purchases, and follow any Apple prompts. Restore Purchases appears while Plus is locked. If lifetime access is already unlocked, no restore is needed.
After restoration, Settings shows that lifetime access is unlocked. If restoration fails, check your internet connection and contact support with the error message. Do not buy again to troubleshoot.
Why is a purchase temporarily unavailable?
The app may be unable to reach Apple or verify purchase information. Check your connection and try again later. If you already own Plus, use Restore Purchases. A purchase awaiting approval, including Ask to Buy, unlocks after approval and verification.
How do I change sounds and haptics?
Open the toy menu and choose Sound & Feel. Check that sounds or haptics are enabled, then save your changes. For missing sound, check device volume and audio output. Haptic feedback depends on your device’s supported hardware; it may not be available on an iPad.
Where are my presets and statistics stored?
Saved custom presets and play statistics are stored on your device and sync through iCloud when available on devices using the same iCloud account. Your current toy settings and viewing angles stay on each device.
Removing the app removes local app data but does not necessarily remove synced presets, statistics, backups or purchase records. Check any data you want to keep before uninstalling.
How do I save, edit or delete a preset?
Open the toy menu and choose My toys. Add a saved toy to keep a favourite combination. Use the options button beside a saved toy to edit or delete it. One saved custom preset is free across all toys; Plus allows unlimited saved custom presets.
Changes to saved presets sync when iCloud is available. Deleting a preset removes it from your saved list on connected devices; it does not reset your play statistics.
Why are my saved presets or statistics missing on another device?
Check that both devices use the same iCloud account and have an internet connection, then open Fijelly on each device and allow time for sync. Sync pauses if you switch to a different iCloud account; returning to the original account lets it resume.
Restore Purchases restores Plus access, not presets or statistics. If your data is still missing, contact support before deleting the app.
How do I change the app icon?
Open Settings, then App Icon. The original icon is free; alternate icons require Plus.
How do achievements unlock sounds?
Open Stats in the toy menu to see your progress. Some sounds can be earned through achievements. Plus unlocks all included sounds immediately.
How do I cancel or request a refund?
Fijelly Plus has no subscription to cancel. Apple handles refund requests through Report a Problem. Refund eligibility is determined by Apple.
Your privacy
Read our privacy policy and privacy choices. You can contact the same support address with privacy questions.
